Frequently Asked Questions
Everything you need to know about styling your dream home with Exult Planet.
What is the typical shipping timeframe for furniture orders?
Most of our home decor and furniture pieces are processed within 2-4 business days. Standard shipping typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping for home goods?
Currently, Exult Planet ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day return policy for most items in their original packaging. Please note that custom furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
Are your products covered by a warranty?
Yes, our furniture items come with a limited one-year warranty covering manufacturing defects. This does not include normal wear and tear or damage caused by improper assembly or use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Shop Pay and Affirm for larger furniture purchases.